1. Information We Collect

When you book a service with SDG Services, we collect the following information:

• Name and contact details (email, phone number)
• Service address and postcode
• Payment information (processed securely by Stripe)
• Service preferences and notes

2. How We Use Your Information

We use your information to:

• Provide and manage your booked services
• Send booking confirmations and reminders
• Process payments securely
• Contact you about your appointments
• Improve our services

3. Data Security

We take the security of your data seriously. All payment information is processed by Stripe and we never store your full card details. Your personal information is stored securely and only accessed by authorised personnel.

4. Data Retention

We retain your booking information for up to 7 years for legal and regulatory purposes (including Gas Safe records). You can request deletion of your data at any time, subject to our legal obligations.

5. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

6. Cookies

We use essential cookies to make our booking system work. We do not use tracking or advertising cookies.

7. Contact Us

If you have any questions about this privacy policy or your data, please contact us:

Email: info@sdg-services.co.uk
Phone: 01234 567890